Data Retention Policy
How long we keep your information after you delete something.
| What you deleted | Retention |
|---|---|
| A single pet | Recoverable for 30 days, then permanently removed. See Restoring a Deleted Pet. |
| Your entire account | Pet records kept 30 days in case of a change of mind, then permanently removed. See Deleting Your Account. |
| A single photo | Removed immediately, no recovery window. |
| A vet visit record | Removed immediately, no recovery window. |
| A message you sent | The live conversation follows its normal deletion rules. A separate secure-chat audit snapshot, including content and abuse-review metadata, is retained for the configurable message-log window (180 days by default) and can survive conversation or account deletion. |
| A dismissed/resolved report or flag | Kept as part of our permanent moderation history for accountability. |
Why some things have a recovery window and others don't
Deleting a whole pet or account is a bigger, often accidental action — the 30-day window exists specifically to protect against mistakes. Removing a single photo or vet visit entry is a smaller, more deliberate edit, so it takes effect immediately.
Backups
Separately from account-level deletion, XKD.org maintains periodic database backups for disaster-recovery purposes — these aren't a way to recover something you personally deleted, they exist to protect the platform as a whole against technical failures.
Questions
Contact help@xkd.org if you have questions about a specific piece of data.
Still stuck? Email us at help@xkd.org.
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